FAQ
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1. What materials does Vakdle use in its furniture?
Vakdle uses high-quality materials including sponges from East Asia Sponge, known for their eco-friendliness and durability, and FAS grade solid wood that has passed CTC product environmental quality certification.
2. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order on our website or through the shipping carrier’s platform.
3. What is your return policy?
We offer a 30-day return policy for unused and undamaged items. Please contact our customer service team to initiate a return and receive further instructions.
4. Do you offer custom furniture options?
Yes, we provide custom furniture options to meet your specific needs. Please reach out to our design team to discuss your requirements and preferences.
5. How do I clean and maintain my Vakdle furniture?
We recommend using a soft, damp cloth for cleaning and avoiding harsh chemicals. For specific maintenance instructions, please refer to the care label on your furniture or contact our customer service.
6. Are there any warranties for Vakdle products?
Yes, most Vakdle products come with a limited warranty covering manufacturing defects. Please check the product page or contact us for details about the warranty period and coverage.
